Hyperquality
Homepage http://www.hyperquality.com
LinkedIn Profile https://linkedin.com/company/hy***uali***
HQ Location
United States , Washington, SeattleOne Convention Place, 701 Pike Street, Suite 1560 Seattle, WA 98101 United States
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things:
1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and
2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals.
HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process:
■ Perform sharp analysis on care methods with constant calibration
■ Provide reliable and valid data for agent improvement
■ Engage in a frequent and thorough review process
This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care a
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