Invisible Guest

Invisible Guest is an Australian mystery shopping and quality assessment company offering tailored programs specifically designed for the hospitality, leisure and tourism industry. Our aims: - to help hospitality and tourism operators build sustainable and profitable businesses - to become the leading Australian service quality assessment company specialising in the hospitality and tourism industry - to be the market leader in program methodology and innovation - to deliver class-leading commentary and reporting. Our values: - we listen to our clients, understand what they want, and create programs tailored to their specific requirements - we do what we say we're going to do, on time and within budget - we maintain the highest professional standards of discretion and confidentiality and provide honest, unbiased feedback and advice when asked - we look after our people and act at all times with integrity.