Open Co
Homepage http://www.open-co.com
LinkedIn Profile https://linkedin.com/company/o***n-c***
HQ Location
United States , Michigan, Grand Rapids1539 Taylor Ave N #4, Grand Rapids, MI 49505, USA
Conseil en Relation Client (Organisation. Optimisation. Digitalisation. Multi-canalité. Cross-canalité)
Missions : audit ; conseil ; stratégie organisationnelle ; expertise ; conduite de projets ; management transverse ; accompagnement du changement.
Champs d'intervention :
1 - Relation Client :
- e-CRM, Social-CRM, cross-canalité
- Analytique, BI, Décisionnel
- Gestion de la satisfaction client
- Optimisation/efficacité opérationnelle des centre de contacts
2 - Organisation :
- Re-engineering des processus métier à des fins de gains de productivité
- Dématérialisation
- Externalisation, Outsourcing (sous-traiter les traitements à faible valeur ajoutée)
- Déploiement de nouvelles offres ; mise en place de nouveaux produits
Domaines: Banques, Assurance, Crédit, Opérateurs de télécommunication.
Financial Services and Banking
Companies in the financial affairs and banking industry provide financial services such as deposits, lending money, investing funds, issuing credit cards and processing payments. They advise clients on financial matters including retirement planning and risk management strategies.
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