The Listening Company
Homepage http://www.listening.co.uk
LinkedIn Profile https://linkedin.com/company/the-***ing-com***
HQ Location
United Kingdom , RichmondOriel House The Quadrant Richmond, Surrey TW9 1DL United Kingdom
The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer.
With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers’ lifetime value.
At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year.
We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years.
We survey our clients regularly and have a Net Promoter Score™ of 36.
Outsourcing Services
The Outsourcing Industry consists of companies that provide specialized services or products to clients without having to employ them directly. This can include services such as accounting, IT, legal services, and software development.
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